We're here to guide your complaint procedure.
We're here to guide your complaint procedure. How to make a complaint with BMW Albatha Finance PSC:
MINI Financial Services is committed to providing products and services of the highest standard. If for any reason you feel we have not lived up to your expectations or you are not entirely satisfied with any aspect of our service please let us know. The information below provides a brief overview of how we deal with complaints in our consumer disputes resolution procedure and tells you where to direct your complaint.
Let us know.
Allow our experienced Customer Service officers the opportunity to assist and resolve any concerns you may have. Please refer to the below contact details and select the one most relevant to you. Our team is available to take your call between 09:00AM-6:00PM Sunday to Thursday.
Customer Service team:
Telephone: (04) 3129999
Fax: (04) 3277207
Alternatively, you can email us directly at firstname.lastname@example.org
What you will need to provide:
To assist us in our investigation in our attempt to resolve your complaint, please provide us with the following information:
MINI Financial Services will use best endeavours to:
As soon as we resolve your complaint, one of our Customer Service officers will contact you with a resolution brief. Additionally, a final confirmation will be provided in written.
Seek an independent review.
If you are still dissatisfied with our final response, you have the right to raise your concerns with UAE Central Bank:www.centralbank.ae